The availability of the customer and tech support that a web hosting company offers will tell you a lot about the services that they offer as well. In the event that you can use only email messages and / or tickets, you have almost certainly come across a reseller and not the actual website hosting provider. If this is the case, you may have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the true web hosting company for extra help. If the provider can provide several ways of communication with fast response time available anytime, they are most likely the top provider, not a reseller. Which means that you will benefit from prompt assistance and top-notch support since they will have direct access to the servers where your account will be created. No matter what the trouble - technical or sales, it is generally better to have the option to contact your website hosting company right away through your favourite method of communication.
24/7 Customer Support in Web Hosting
Our web hosting
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting solutions well before you make a purchase or you're a current customer and you have a question or a problem, you will be able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any troubles which need extra time to analyze and deal with. In contrast to a number of other web hosting suppliers, our trouble tickets have a guaranteed max response time of only 1 hour, thus whatever your problem is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you can reap the benefits of our 24/7 tech support services even on official holidays. Your web sites will be available constantly and so will we. With plenty of communication options, you're able to select the optimal method to get in touch with us and find out about our services in case you don't have an account yet, or get assistance if you're already one of our customers. You can phone us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature 1-hour response time warranty, although it rarely takes over 20 minutes to receive assistance no matter the nature of the problem. Using our customer and tech support services, we'll be there for you when you need us, not several days after that.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer comes with 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers globally, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it'll be much easier to keep track of what's going on. The maximum guaranteed reply time for all the emails and tickets is sixty minutes, yet it hardly ever takes that long to get help. When you acquire the Managed Services upgrade that we offer, our administrators will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone when you operate an entire server, so each dedicated server
that we supply includes 24/7 support with 1-hour response time warranty whatever the matter. The service is free of cost for all of the issues with the server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an e-mail, and the actual answer time for either rarely exceeds 30 minutes because we have admins available 24x7. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you could use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you can add to your server package through the billing Control Panel.