If your web hosting supplier provides live chat support, you will be able to talk to a representative live and learn helpful info or get an issue resolved in a very timely manner. The advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with web access, so that you won't pay any fees if you're in another country or state. In addition, it is easier to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other side over the phone. The live chat is also a quicker way to contact your website hosting supplier's support team as compared to using a ticketing system. What's more, in the event that some issue needs some more time to be dealt with, you're able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that is impossible in case you're on the phone.