A 99.9% Server Uptime
We have built our web hosting system using stable hardware components and heavily tweaked software. Our sysadmins have installed a customized version of SELinux on all our physical servers to guarantee utmost safety and stability. We’ve added several denial–of–service prevention devices in addition to highly efficient firewalls to make sure our network is unassailable and secure.
All our web hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it is very important that you also set up your own network infrastructure. That is the reason why we set up a custom–configured internal network in each one of our datacenter facilities. Relying on enterprise–class Juniper routers and switches, our internal network allows for strikingly fast data transfer rates and is fully redundant.
Therefore, you can enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, regardless of which hosting service you have chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your cash at stake, you can’t feel really safe. That is why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel content with our hosting service or if you wish to get a bit more robust hosting solution, like a VPS servers or even a dedicated servers – you’ll receive your money back in full, without concealed fees or return taxes.
24/7 Technical Support
If you own a hosting company, your support engineers are of major importance. That’s the reason why we’ve carefully gathered a very competent team of support engineers, each with many years of practice behind his back. With their help, we offer 24x7 support with all our hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All support requests are answered in less than sixty minutes and our average ticket response time is under twenty minutes!